Refund and Cancellation Policy

At FlatTickets.com, we strive to provide travelers with a convenient platform to search, compare, and discover flight options from trusted airlines and travel partners. As an affiliate travel comparison website, we do not directly sell airline tickets or travel services. Therefore, all bookings, payments, cancellations, modifications, and refunds are handled by the respective airline, online travel agency, or travel provider through which the booking is completed.

This Refund and Cancellation Policy explains how cancellations and refunds work when you use FlatTickets.com and outlines the responsibilities of travelers, travel providers, and our platform.

Quick Overview

Website Name	FlatTickets.com
Business Model	Affiliate Travel Search & Comparison Platform
Direct Ticket Sales	No
Payment Processing	Handled by Travel Partners
Cancellation Requests	Submitted to Booking Provider
Refund Processing	Managed by Airline or Travel Partner
Affiliate Commission	May Be Earned on Eligible Bookings

1. Our Role as a Travel Comparison Platform

FlatTickets.com operates as a travel search and comparison website that helps users find flight options, compare fares, and connect with trusted booking providers.

We do not:

• Sell airline tickets directly.
• Collect booking payments.
• Issue travel tickets.
• Modify reservations.
• Approve cancellations.
• Process refunds.

Once you click a booking link and complete a reservation on a partner website, the transaction becomes subject to that provider’s policies and procedures.

2. Booking & Payment Policy

When you choose a flight through FlatTickets.com, you may be redirected to an airline website, online travel agency, or affiliate booking partner to complete your reservation.

All payment processing, ticket issuance, booking confirmation, and customer support are handled directly by the booking provider.

FlatTickets.com does not receive or store your payment card information, banking details, or transaction credentials.

Users should carefully review all booking details, fare conditions, baggage rules, cancellation policies, and pricing information before making payment.

3. Cancellation Policy

Cancellation policies vary significantly depending on the airline, fare type, destination, booking provider, and promotional conditions attached to the reservation.

Because FlatTickets.com does not issue tickets or manage bookings, we cannot cancel reservations on behalf of travelers.

If you need to cancel a booking, you must contact the airline, online travel agency, or booking provider directly through the contact channels provided in your booking confirmation.

Cancellation charges, penalties, service fees, and fare restrictions are determined solely by the travel provider responsible for the booking.

4. Refund Eligibility

Refund eligibility depends entirely on the fare rules and policies established by the airline or booking partner.

Some bookings may be:

• Fully refundable.
• Partially refundable.
• Non-refundable.
• Subject to cancellation fees.
• Subject to airline administrative charges.

Travelers should carefully review fare rules before purchasing tickets, especially when booking promotional fares, discounted tickets, or special travel offers.

FlatTickets.com cannot determine or guarantee refund eligibility for any reservation.

5. Refund Process

To request a refund, travelers must contact the airline or booking partner that processed the reservation.

The refund process generally involves:

• Submitting a cancellation request.
• Reviewing applicable fare conditions.
• Verification by the travel provider.
• Approval based on fare eligibility.
• Refund processing through the original payment method.

The exact procedure may vary depending on the airline, destination, booking source, and fare category.

6. Refund Processing Time

Refund processing times vary between providers and may depend on:

• Airline policies.
• Travel agency procedures.
• Payment gateway processing times.
• Banking systems.
• Credit card issuer policies.

Some refunds may be processed within a few business days, while others may require several weeks.

FlatTickets.com has no control over refund approval timelines or banking procedures and cannot accelerate the refund process.

7. Changes, Rescheduling & Modifications

Requests to change travel dates, passenger details, routes, or flight schedules must be submitted directly to the airline or booking provider.

Additional charges, fare differences, and modification fees may apply based on the provider's policies.

FlatTickets.com does not have access to booking systems and cannot make modifications to reservations.

8. Affiliate Disclosure

FlatTickets.com participates in affiliate programs and may earn commissions when users complete eligible travel bookings through partner websites.

These commissions help support our platform and allow us to provide flight search and comparison services free of charge to users.

Affiliate commissions do not increase the price you pay for your booking. Pricing is determined entirely by the travel provider.

9. Important Traveler Responsibilities

Travelers are encouraged to:

• Review fare conditions before booking.
• Read cancellation policies carefully.
• Verify passenger information before payment.
• Keep booking confirmation emails safe.
• Retain receipts and transaction records.
• Contact the booking provider promptly if changes are required.

Proper documentation can significantly assist in resolving refund requests, disputes, or travel-related inquiries.

10. Limitation of Responsibility

FlatTickets.com is not responsible for:

• Refund denials by airlines or travel agencies.
• Cancellation fees imposed by providers.
• Booking modifications.
• Travel disruptions.
• Partner service issues.
• Refund processing delays.
• Banking or payment gateway delays.

All refund decisions are made exclusively by the travel provider that processed the booking.

11. Policy Updates

FlatTickets.com reserves the right to update or revise this Refund and Cancellation Policy at any time without prior notice.

Users are encouraged to review this page periodically to remain informed about the latest policy updates.

Frequently Asked Questions

Does FlatTickets.com process cancellations for flight bookings?

No. Cancellation requests must be submitted directly to the airline, travel agency, or booking provider where the reservation was completed. FlatTickets.com does not have access to partner booking systems.

Who is responsible for handling refunds on bookings found through FlatTickets.com?

Refunds are handled entirely by the airline, online travel agency, or travel provider that received the payment and issued the ticket. Their policies determine refund eligibility and approval.

Can I request a refund directly from FlatTickets.com?

No. Since FlatTickets.com does not process bookings or payments, refund requests cannot be submitted through our platform. Travelers must contact the booking provider directly.

How do I know if my flight booking is eligible for a refund?

Refund eligibility depends on the fare rules associated with your ticket. Information regarding refund conditions is generally provided during the booking process by the travel provider.

How long does a travel refund usually take to process?

Processing times vary depending on the airline, travel agency, payment method, and banking procedures. Some refunds may be completed quickly, while others may take several weeks.

Does FlatTickets.com charge cancellation fees?

No. FlatTickets.com does not impose cancellation fees. Any fees are determined by the airline or booking partner according to their fare rules and policies.

What should travelers do before canceling a booking?

Travelers should review fare conditions, cancellation penalties, refund eligibility, and provider-specific terms before requesting cancellation to understand potential costs and outcomes.

Does FlatTickets.com earn commissions from travel bookings?

Yes. We may earn affiliate commissions when users complete eligible bookings through partner websites. These commissions do not affect the price paid by travelers.

Why should I keep my booking confirmation emails and receipts?

Confirmation emails and receipts serve as proof of purchase and may be required when requesting refunds, modifying reservations, or resolving booking-related disputes with providers.

What happens if a refund request is delayed or rejected by a travel partner?

Refund decisions are made entirely by the travel provider. If a refund is delayed or denied, travelers must communicate directly with the airline or booking provider, as FlatTickets.com cannot intervene in the process.